A Manufacturing Problem?
The crack is caused by the buildup of water and air behind the window panel over time. It's more than cosmetic as some owners have said as the crack grows it allows water to enter the vehicle and soak the trunk floor. There are even some reports of sensors getting fried from all the moisture. The rear panel lawsuit wants Ford to cover the cost of repairs — which can be hundreds of dollars — saying the company knew about the problem during manufacturing, but kept pumping out the panels anyway. For more information about the problem and the lawsuit, visit FordProblems.com.
The defect affects the following model years:
|Ford||Explorer||2001, 2002, 2003, 2004, 2005|
|Lincoln||Aviator||2003, 2004, 2005|
|Mercury||Mountaineer||2003, 2003, 2004, 2005|
Actions You Can Take
This step is crucial, don't just complain on forums! The sites below will actively manage your complaints and turn them into useful statistics. Both CarComplaints.com and the CAS will report dangerous trends to the authorities and are often called upon by law firms for help with Class Action lawsuits. Make sure to file your complaint on all three sites, we can't stress that enough.
Step 1: File Your Complaint at CarComplaints.com
CarComplaints.com is a free site dedicated to uncovering problem trends and informing owners about potential issues with their cars. Major class action law firms use this data when researching cases. Add a Complaint
Step 2: Notify the Center for Auto Safety
The Center for Auto Safety (CAS) is a pro-consumer organization that researches auto safety issues & often compels the US government to do the right thing through lobbying & lawsuits. Notify the CAS
Step 3: Report a Safety Concern to NHTSA
The National Highway Traffic Safety Administration (NHTSA) is the US agency with the authority to conduct vehicle defect investigations & force recalls. Their focus is on safety-related issues. Report to NHTSA